Communication Skills
• Presentation Skills
• Advanced Presentation Skills
• Communication and Assertiveness Skills
• Customers in Crisis – Relationship Management
• Dealing with Difficult Customers
• Telephone Techniques
• Train the Trainer
• Effective Communication With Speakers Of Other Languages
Management Development
• Introduction to Management
• Effective People Management Skills
• Manage Effective Meetings
• From Supervisor to Super Leader
• Effective Team Building
• Time Management
• The Effective Interviewer
• Change Management
• Dealing with Underperformance
• Measure and Manage Staff Performance
• Facilitation Skills
• Conflict Resolution In The Workplace
• Training Needs Analysis
• Competence Based Interview Skills
• Performance Management
• Coaching and Personal Development
• Understand The Mentoring Process
Stress Management
• Stress Management, Mindfulness and Resilience Training
• Time Management – Right Time – Right Priorities
Customer Service
• Supporting Customers in Challenging Times
• Essential Customer Service Skills
• Non Violent Crisis intervention
• Dealing with Difficult Customers
Strategic Management
• Getting Your Strategy Right
• Building a Better Strategic Plan
• Making Sure Your Vision Is Right For Your Business
Excellence Through Training
Peake Performance 